Welcome to Itty Bitty Creations below you will find answers to our most frequently asked questions.
If you have any further questions feel free to email firstname.lastname@example.org Business hours are Monday - Thursday 8am-4pm EST
How do I care for my bow?
Spot clean and lay flat to dry.
I forgot to use my discount code at check out. can I get a credit or refund?
Sorry we are unable to credit or refund once your order has been placed.
When will my order ship?
Orders ship out in 3-4 weeks as of January 2021. Once it is shipped out your order should be to you in 2-5 days.
How long until I get a response to my email?
Please allow us 48 hours for us to respond to your email during business days and hours.
I have missing item who do I contact?
Please email us at email@example.com with your order number and which item was missing.
There is a defect on my item who do I contact?
I inspect all items before I send them out, but sometimes I miss things. If you have a defect please email to firstname.lastname@example.org **Please include your order number and photo of defect**. Please know that if it has been 30 days since you received item or you have washed or wore the item before you noticed we can not resolve this issue.
I was sent the wrong Item!
Please email email@example.com with your order number, item you received, and item you ordered.
Can I return my order?
No, all sales are final.
Thank you for your business. It means a lot to my family. I hope you fall in love with my handmade items as much as I do and they brings a smile to your face!